1.1. Eligibility for Refund

We offer a refund within a specified period for the following cases:

• Technical Issues: If you encounter significant technical issues or compatibility problems with our software that prevent its proper functioning and our support team is unable to resolve the problem within a reasonable time frame.
• Dissatisfaction: If you are dissatisfied with our software’s features or performance and have communicated your concerns to our support team, providing constructive feedback.
• Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.

1.2. Refund Process

To request a refund, please follow these steps:

• Contact Customer Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.
• Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 1.1.
• Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within [X] business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
• Software Deactivation: Upon refund approval, you will be required to uninstall and deactivate the software. Any further use or access to the software may result in legal consequences.